RETURN POLICY

Last updated: July 2026

At Elvora Cosmetics, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The product must be returned in its original packaging.

• Proof of purchase is required.

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or damaged after delivery unless they arrived defective or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

We'll review your request as quickly as possible and arrange a replacement or refund where appropriate.

Refunds

Once we receive and inspect your return, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the funds to appear in your account.

Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or we shipped the wrong product.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

How to Start a Return

To request a return, please contact us at:

Email: support@elvoracosmetics.com

Please include your order number and the reason for your return. Our support team will guide you through the process.

Thank you for choosing Elvora Cosmetics.